Dispatch and Delivery
At Coeur de Lion, we aim to provide a seamless and efficient dispatch and delivery service for all our customers. Below is an overview of our processes and policies to ensure your order reaches you promptly and in perfect condition.
Order Processing
Once your order is placed, our team works diligently to prepare it for dispatch. Orders are typically processed within 1-2 business days. During peak periods or for custom-made items, processing times may vary slightly.
Delivery Options
We offer a range of delivery options to suit your needs:
- Standard Delivery: Usually takes 3-5 business days.
- Express Delivery: For faster delivery, typically within 1-2 business days.
- International Delivery: Available for overseas customers, with delivery times varying by destination.
Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays or carrier disruptions.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your delivery until it arrives at your doorstep.
Delivery Charges
Delivery costs are calculated based on the weight of your order and the destination. These will be displayed clearly at checkout before you confirm your purchase.
Receiving Your Order
Upon delivery, please inspect your package for any signs of damage. If there are any issues, contact us immediately so we can resolve them promptly.
Returns and Refunds
If you need to return an item, please refer to our Returns Policy for details on eligibility and procedures.
For any further questions regarding dispatch or delivery, feel free to reach out to our customer service team.
Thank you for choosing Coeur de Lion. We appreciate your trust and look forward to serving you.